Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
clean
friendly staff
noisy
poor dining
6.8/10
Nice
Rooms
6.2
Location
7.9
Service
7.2
Dining
6.7
Guest reviews
6.8/10
based on 9 reviews
6.9
6.9/10 based on 1333 reviews
Bernard
United Kingdom,
May
2024
7.0/10
The hotel had a mix of positives and negatives. The rooms, although clean and provided a nice breakfast, had an outdated feel and a bit noisy at times. The service was a mix of being unlucky with a previous manager but eventually adjusting and being friendly and helpful. The location was very good, especially for travelers planning to explore the city by foot or from the nearby train station. The dining experience offered tasty choices but lacked some variety. Overall, the facilities were satisfactory with room for improvement.
Rooms
6.0
The rooms smelled a bit of old cigarettes, had a vintage vibe, but were clean and came with a nice breakfast.
Service
7.0
Despite some initial issues, the service eventually improved and the staff were friendly and helpful.
Location
8.0
The location was very good, within walking distance of the city center and close to the train station for easy exploration.
Dining
7.0
The dining offered tasty options but lacked some variety, particularly in the meat selection.
Facilities
7.0
The facilities were decent with room for enhancement to meet higher standards.
Philip
United Kingdom,
April
2024
7.0/10
The hotel's location is perfect, especially if you plan to travel to/from Ravenna. The rooms, although not too big, were clean and quiet, offering a comfortable stay for a night or two. The service was a bit of a mixed bag; while some staff members were really nice and helpful, there were instances of inappropriate behavior. The dining experience had its ups and downs, with a variety of rich options but some disappointing aspects. The facilities overall were satisfactory.
Rooms
7.0
The rooms were basic and slightly tired but clean and comfortable for a short stay.
Service
6.0
Some staff members were really nice and helpful, but there were incidents of inappropriate behavior.
Location
8.0
The hotel's location is great, especially for exploring the hipster area around the corner and accessing the central bus station easily. WiFi was not available in rooms.
Dining
7.0
The dining options were quite good overall, but there were some disappointing aspects that affected the experience.
Facilities
7.0
The facilities provided were satisfactory, meeting basic needs during the stay.
Edward
United States,
December
2023
6.4/10
My stay at the hotel was a mixed experience. On one hand, the room smelled of old cigarettes and felt outdated, but I was relieved to move to a different one. The small size and broken latch were minor inconveniences, although they served the purpose for a single night's stay. The price may have reflected the limited room quality, but it did the job for a short stay.
Rooms
5.0
The initial room had a negative odor and outdated decor, but the replacement room was satisfactory for a short stay.
Service
7.0
The staff eventually remedied the room issue and were friendly and helpful overall, which salvaged the situation.
Location
8.0
The hotel's location was convenient, with close proximity to the train station and central areas, providing ease for exploring Ravenna.
Dining
6.0
The dining experience offered a simple selection of food but was acceptable for a quick meal.
Facilities
6.0
The hotel provided essential amenities and services but nothing extraordinary.
David
United States,
November
2023
7.0/10
My stay at the hotel was a bit of a mixed bag. While the location was pretty good, being close to the city center, the room left much to be desired. It was small and cold, with worn-out furniture and an uncomfortable bed. On the bright side, the service was exceptional, with the staff being always helpful and lovely. The dining experience was surprisingly good with a rich and satisfying choice of dishes. The facilities were decent but could use a refreshment.
Rooms
5.0
The room we got was a bit noisy, which was a downside. It felt like a 'cupboard' due to its small size and lack of adequate amenities. The furniture looked old and worn, and the bed was not comfortable at all.
Service
9.0
The service at the hotel surpassed the Italian average. The staff was extremely friendly, always ready to assist with any requests.
Location
8.0
The hotel's location was pretty good, being within walking distance of the city center, making it convenient to explore Ravenna.
Dining
7.0
The dining experience was quite good overall, with tasty dishes and a good variety to choose from, but it lacked meat options.
Facilities
6.0
The hotel's facilities were decent, but they could benefit from some updates to enhance the overall guest experience.
Harry
United Kingdom,
July
2023
7.8/10
The hotel had some drawbacks like rooms that weren't as clean as expected and lacked a balcony, but the staff went out of their way to ensure my comfort and even allowed room changes when needed. The location was superb, close to both the train station and the city center, making it convenient for exploring. The dining options were satisfactory with a good selection of food and beverages.
Rooms
7.0
The rooms weren't as clean as they could've been and lacked a balcony, but the staff was accommodating with room changes.
Service
9.0
The staff were eager to make me feel at home and allowed room changes when necessary.
Location
8.0
The location was very good, within walking distance of the city center and close to the train station.
Dining
8.0
The dining experience was good with nice options of food and beverages.
Facilities
7.0
The hotel had decent facilities overall.
G.
United Kingdom,
July
2023
7.4/10
My stay at the hotel had its ups and downs. The location was superb, very close to the center and just a short walk from the train station, but the room had some issues with cleanliness and maintenance. The staff, however, were incredibly kind and helpful, making me feel welcome and at home.
Rooms
6.0
The room was on the smaller side and wasn't as clean as it could have been. The air conditioning was stuck on a high temperature, making it uncomfortably hot.
Service
9.0
The staff members were very kind and nice, eager to assist in any way possible. They even made the effort to communicate with me in English to ensure my comfort.
Location
8.0
The hotel's location was very convenient, close to the center and within walking distance of the train station.
Dining
7.0
The dining experience was okay, with simple but tasty food options. However, there were some shortcomings in presentation and variety.
Facilities
7.0
The facilities were adequate but not outstanding. Some maintenance issues were evident.
Michael
United Kingdom,
July
2023
7.0/10
My stay at the hotel was quite mixed. The rooms were clean and the bed was comfortable, but they felt a bit cold and small. The basics were covered, but there were limited amenities. The service was a bit hit or miss – some staff members were extra helpful and nice, while others were not so great. The location was convenient, especially for travelers needing access to Ravenna, but the lack of in-room WiFi was a downside. The dining experience had its ups and downs – the food was good, but not exceptional. Overall, the facilities were adequate, with some areas showing signs of wear and tear.
Rooms
7.0
The rooms were clean and the bed was comfortable, but they felt a bit cold and small. Some amenities were lacking.
Service
6.0
The service was a bit inconsistent, with some staff being extra helpful and nice, while others were not as pleasant.
Location
8.0
The location was convenient, especially for travelers needing access to Ravenna, but in-room WiFi was not available.
Dining
7.0
The dining experience had its ups and downs, with good food but nothing outstanding.
Facilities
7.0
The facilities were adequate, but some areas showed signs of wear and tear.
Gordon
United States,
July
2023
6.8/10
The hotel is a bit scruffy, but the sheets were clean. The shower had no curtain and didn't drain well due to a blocked plug. It's comfortable for a night or two, although refurbishment is recommended. The room, though not large, is quiet and clean but can get noisy even on the 4th floor.
Rooms
7.0
The room was clean and comfortable, despite being a bit scruffy.
Service
9.0
The service is the strongest aspect of this hotel; very excellent, lovely, smiley, and helpful staff available. Housekeeping service is available, along with pet amenities.
Location
8.0
The hotel is in a pretty good location, being close to the train and bus stations, just a 10-minute walk away.
Dining
5.0
The dining experience was poor, lacking meat and not well presented. The previous visit was much better. The food did not connect well. However, there are freshly made sandwiches available.
Facilities
6.0
Average facilities provided by the hotel.
clean
noisy
Otto
United States,
June
2023
5.6/10
My stay at the hotel was comfortable and quiet, but the room needed some work. The service was disappointing and lacked professionalism. The location was convenient for exploring the area. The dining options were varied but could improve. The facilities were decent but not exceptional.
Rooms
6.0
The room felt like a step back in time to the 1950s, small but clean and quiet.
Service
5.0
The service until the next morning was rude and unprofessional.
Location
7.0
The hotel is conveniently located, not far from the center and close to the train and bus stations.
Dining
7.0
The dining options were varied but lacked meat.
Facilities
5.0
The facilities were average, needing some improvements.
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